The virtual IT department for Wyvern Partnership

Our solution

A number of ongoing issues had been causing problems for their staff, and other IT companies had failed to identify and address these. Wyvern asked us to resolve these issues and to suggest recommendations that would improve the reliability of their computer system.

Having presented and carried out our recommendations we now provide IT support on an ongoing basis, and operate as their virtual IT department. Like all our clients, Wyvern know we’re there for any IT issue – not just when things go wrong.

In our client’s words…

“Priority IT’s proactive approach and reliable service have become invaluable to our business,” says Rachel Hillier, the company’s Office Manager.

“Having been left dissatisfied by several other local IT firms, we were reintroduced to Kieran through a mutual contact. Having worked with Kieran briefly in the past, the decision to sign up for a service contract with Priority IT was an easy one.

“Kieran and his team spent a day on site documenting our existing system – including hardware and software – and fixing any issues we had. Kieran then developed a strategy to improve the security, reliability and speed of our computer system. This led to a complete revamp of our existing system, updated PCs and software, and a new email provider complete with our own domain. The changes have helped us achieve a more stable network, which can grow alongside the company.

“Kieran’s excellent advice has enabled us to establish a remote off-site backup system and a full disaster recovery plan – something which didn’t have before. Knowing our data is secure provides exceptional peace of mind.

“Priority IT’s initial hard work, coupled with their fast, efficient and friendly helpdesk service, has helped us to improve our productivity. Their support is exceptional and we haven’t looked back.”

Rachel Hillier, Office Manager, Wyvern Partnership
www.wyvernpartnership.co.uk