About Priority IT

At Priority IT, we work hard to stand out from (and ahead of) the crowd. We focus on three qualities people tell us they value most: our customer service excellence, cutting-edge expertise and in-depth experience.

We provide excellent customer service

We’ve built a close-knit team of experienced, like-minded experts who also happen to be really nice people. This helps us to deliver a professional service in a personal, friendly way. We make complex IT issues easy to understand, and communicate in plain English not geek speak.

Our team is headed by our founder, Kieran Thomas, and Support Manager, Peter Hopkins. Kieran and Peter are involved in every aspect of the business, so you’ll meet or talk to them at some stage, but whichever member of the Priority IT team you deal with, you’ll receive the same friendly, reliable service.

Meet the team

Kieran Thomas, Founder and Managing Director, Priority IT.
Kieran Thomas
Managing Director
Peter Hopkins, Cyber Security Tech, Priority IT.
Peter Hopkins
Cyber Security Tech
Peter Hopkins, Senior Tech, Priority IT.
Tim Benjamin
Senior Tech
Kerrie Thomas, Director of HR, Priority IT.
Kerrie Thomas
Director of HR
Joleen Patterson, Tech Administrator, Priority IT.
Joleen Patterson
Tech Administrator
David Blackman, Data Comms and Installer, Priority IT.
David Blackman
Data Comms and Installer
Nathan Painter, Senior Tech, Priority IT.
Nathan Painter
Senior Tech
Joe Robinson, Tech, Priority IT.
Joe Robinson
Tech
Jacqui Painter, Accounts, Priority IT.
Jackie Piper
Accounts
Luna the Priority IT office dog.
Luna and Miley
Office dogs

For friendly, professional advice on IT support for your business, call us on 01225 636000, or email [email protected]

Priority IT superhero.

These days, our clients need us to fix fewer IT problems than ever before. That’s because we prevent so many potential issues from ever occurring.

We’ve cutting-edge expertise

Our advanced monitoring systems ensure your network is running smoothly, and alert us as soon as something goes wrong. This high-tech approach enables us to prevent many problems from happening in the first place, and to fix many IT problems before you even realise they occurred.

When problems do crop up, our technicians can usually address these by accessing your computer remotely, or by talking you through the problem over the phone. And whether providing support remotely, working on-site at your premises, or diagnosing and fixing in our labs, our skilled technicians will resolve your computer and IT problems quickly and efficiently.

We believe in ‘best of breed’ products, and only partner with hardware, software and systems suppliers we know and trust – and who, in turn, know and trust us to install, use and maintain their technology properly. Purchasing direct from our partners enables us to keep costs low and offer you the best possible value.

Our trusted partners

Microsoft logo.

As accredited Microsoft Small Business Specialists we develop solutions for small and medium-sized businesses using Microsoft’s comprehensive portfolio of products. We follow Microsoft best practice to help you get the most out of your computer systems and investment.

As a Microsoft Authorised Education Reseller we can supply schools, colleges, universities and charities with heavily discounted Microsoft software.

Dell logo.

Priority IT are Select Cisco Partners. Cisco are highly regarded for their exceptional security and network products, and now offer a complete range of competitively priced products for the SME market. These include their UC540 phone system for up to 32 users, and the SA520 Security Appliance, which offers a complete security solution in one box (email filtering, web filtering and SSL VPN) as well as an SR520 ADSL router.

Lenovo logo.

Lenovo are the world’s second largest PC company. They produce excellent-value desktop computers, laptops and servers. We specialise in their ThinkPad, ThinkCentre and ThinkServer range, all of which are known for their IBM heritage. Lenovo purchased the brands in 2005, and build these products to a high standard, ensuring many years of reliable business use.

Dell Technologies logo.

Dell are one of the largest PC vendors in the world. As a Dell Partner we can often supply Dell hardware cheaper than you can buy it direct from Dell.

Priority IT superhero.

We’ve proven experience

We have been helping small and medium-sized businesses get the most from their computer systems since 2010. We provide IT support to companies in all kinds of sectors – from engineering and manufacturing to financial services and HR. We are Cyber Essentials Plus certified, and can help your business achieve Cyber Essentials certification too.

If your business is based in Wiltshire, Somerset or the West, you’ll proably know some of our clients – such as those shown below.

Logo of Priority IT's client Wye Valley Brewery.
Logo of Priority IT's client Castle Sundborn.
Logo of Priority IT's client The Floor Smith, Westbury.
Logo of Priority IT's client Massey Wilcox, Chilcompton.
Logo of Priority IT's client Summit, Trowbridge.
Logo of Priority IT's client Techniglaze, Radstock.
Logo of Priority IT's client Bowood, Chippenham.
Logo of Priority IT's client YB Fixings, Swindon.
Logo of Priority IT's client Gooding Accounts, Westbury and Warminster.
Logo of Priority IT's client Wyvern Farm Vets, Frome.
Logo of Priority IT's client Summit, Trowbridge.
Logo of Priority IT's client Walton, Shepton Mallet.

For friendly, professional advice on IT support for your business, call us on 01225 636000, or email [email protected]

Don’t just take our word for it: here’s what our clients say…

“Priority IT’s ability to talk through issues with our staff in non-computer speak helps us to better understand our IT requirements and ensure our systems can cope with our future business needs.”

Michelle Churchill, Operations Manager, Wye Valley Brewery, Hereford

“At Walton Civil Engineering, we embrace technology to give our business an edge in a competitive sector. Priority IT have always delivered, and are continually developing our computer systems to keep us ahead of the competition.”

Mark Johnson, General Manager, Walton Civil Engineering, Shepton Mallet

“Their service is so good that I model our own customer service on it!”

Hannah Walton, Blaze Accounts and Tax, Gillingham

“Priority IT sorted our connectivity in two weeks when BT couldn’t manage it in over six months.”

Sam O’Connor, The Floorsmith, Westbury
“Priority IT are streets ahead of our previous provider. Their response time is so much better.”
Nigel Inseal, Emergency First Aid Training, Westbury
“I felt our previous provider was charging too much, delivering too little, and didn’t involve me. I now trust everything to Priority IT and I don’t feel taken advantage of. Everything just works!.”
Chris Mangham, Wyvern Farm Vets, Frome

“Priority IT remove any worries I have had about IT, and Kieran and his team are always on hand if needed.”

Sam Gooding, Gooding Accounts, Westbury

“If you’re looking for a local company that will take care of you, Priority IT is an excellent choice.”

Duncan Hutchinson, YB Fixings, Swindon

“There were no issues transitioning to Priority IT – my staff didn’t even know anything had happened!”

Malcolm Drinnan, Thornbury Surfacing, Chippenham

“After our initial meeting with Kieran, we felt he had a really good understanding of our business and the way we operate. The transition between our previous IT company and Priority IT was really smooth. Priority IT’s service is very easy to use, efficient and they are quick to respond. We would recommend them to anyone looking for efficient, professional IT support.”

Lianna Bradshaw, Jane James & Associates, East Kennet

“We’ve been using Priority IT for almost five years. They provide a great service and practical, down-to-earth advice. Their staff are friendly and happy to speak in English rather than using IT jargon.”

Julie Curtis, Commercial Director, Castle Sundborn
Priority IT superhero.